Boutique Consultancy

Part-Time Executive Assistant & Operations Manager for Boutique Consultancy and Learning Community

Description: Our boutique consultancy serves mission-centered entrepreneurs & organizations to leverage bold ideas and uplevel their leadership without burning out. This role is a great opportunity for a virtual assistant serving as a pro-active Executive & Operations Assistant (1099 position) to help us fulfill our mission and keep us each doing the work we’re best suited for.

You – grounded with a can-do attitude, a genuine joy in communicating with clients, a capacity to keep online systems smooth, and a proficiency in digital technology – will be integral to our mission fulfillment. Regular responsibilities and deliverables will require 9-15 hours/week during regular workday hours Eastern Time, including one 30-minute weekly Huddle with our founder.

If you’re intrigued, please read this description and our requests for application in full. We really appreciate your interest and attention to detail.

Consider if this sounds like you:

  • You relish serving people remotely, improving operating systems, and tending to details with care.
  • You would love to support our founder and our mission.
  • You enjoy optimizing online systems and interacting with prospects, clients, and students as needed.
  • You communicate in a genuine, warm, and service-oriented manner.
  • If questions or concerns arise, you are a pro-active and direct communicator.
  • You keep your word and take responsibility for your actions.
  • When a problem arises, you seek solutions.
  • You also appreciate the flexibility of working remotely and co-shaping your work week- and thus are able to prioritize effectively and efficiently.

With our needs and customer experience in mind, you have knowledge in the following areas as well as the ability to execute on them responsibly:

  • Manage client services:
  • Manage client Basecamps.
  • Respond to occasional client needs such as scheduling.
  • Help onboard new clients.
  • Help manage yearlong mastermind groups run on Basecamp.
  • Respond to and help with prospect contacts.
  • Occasionally speak on the phone or Zoom with clients.
  • Manage projects:
  • Help organize and manage online events (2-3/year).
  • Help manage requests with annual in-person retreat.
  • Occasionally communicate with our social media manager and designer via Basecamp.
  • Occasionally update and schedule emails and automations in our CRM.
  • Manage and optimize online processes & systems and capably trouble-shoot digital tech issues.

To fulfill these responsibilities, you are familiar and comfortable with these or comparable Essential Tools & Platforms:

  • Google Workspace organization (Shared docs and calendar)
  • Basecamp (team & client communications)
  • Calendly (scheduling)
  • Zoom (meetings and events)
  • WordPress (website)
  • LastPass (passwords)

Bonus Tools & Platforms That Would Be Nice to Be Familiar With:

  • Ontraport (CMS)
  • Zapier
  • Typeform (surveys)

Requirements:

  • Available flexibly for 9-15 hours/week, mostly normal business hours (not most weekends) during Eastern Time Zone
  • Has the capability to perform the responsibilities listed
  • Has excellent, reliable WiFi and a distraction-free workspace
  • Has knowledge of and is comfortable with Essential Tools & Platforms listed above
  • Speaks and writes clearly in English without reliance on AI

Bonuses for the right person (but not a requirement):

  • Has a genuine interest in entrepreneurs, leaders, and psychology
  • Works from Eastern Time Zone (preferable but not required)
  • Hands-on knowledge of Adobe InDesign or other graphic design abilities
  • Knowledge of Bonus Tools & Platforms listed above

We will trust you with the responsibility it takes to create a seamless user experience, meet deadlines, and proactively communicate.

Schedule: 9-15 hours/week, flexible Monday-Friday (we do not work on weekends)

Compensation: Contractor (1099) compensation begins at $20-35/hour depending upon experience, starting skill set, and location.

Instructions for Applications:

If you feel like this description fits you, we would like to speak with you.

We’ll be conducting interviews in May, 2024. To be considered,

  1. Submit a link to a 2-3-minute video introduction of you in your workspace to info [at] trackingwonder.com. Tell us the main reason you are excited about interviewing for this position and what you hope to bring to our business that makes you stand out.
  2. Please submit your full message of intent and introduction as well as cv or resume to info [at] trackingwonder.com. Your message of intent will stand out if it includes the following:
  • >>Specific examples of responsibilities you’ve fulfilled similar in nature with this description
  • >>Three words your best clients or colleagues would use to describe you
  • >>Anything else you’d like to share as it may pertain to why you think you’d flourish in this role and why you’d like to contribute to our mission and business

Thanks again for your interest.

Team TW