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Designing Brand Communities of Difference & Friction

Designing Brand Communities of Difference & Friction

Human beings – no matter their race, ethnicity, or religion – are united by a deep seated desire to be a part of a community, to belong. Yet for decades now, loneliness has been on the rise in the United…

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5 Ways to Rebrand with Integrity

5 Ways to Rebrand with Integrity

Businesses can get off-track. They can make a bad marketing move, have a product backfire, lose customers, form clunky partnerships. If you’re a small business or personal brand, getting off-track might be similar yet on a smaller scale. You’ll feel…

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How Brands Build Trust Through Transparency and Cynical Optimism

How Brands Build Trust Through Transparency and Cynical Optimism

Between recent corporate scandals, media fragmentation, and massive data breaches, it comes as no surprise that Americans have little faith in our institutions. According to this 2018 Gallup poll, only 40% of the population has confidence in the US government….

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How to Lead with Integrity

How to Lead with Integrity

Lately, I’ve been writing a lot about the importance of belief-driven business in this information age. People today hunger for brands that express a compelling, genuine point of view and a strong sense of purpose. But before your business or…

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Brand Authenticity: What We Get Wrong & How to Get it Right

Brand Authenticity: What We Get Wrong & How to Get it Right

In a world awash with targeted advertising, influencer marketing, and fake news, we are starved for sincerity. We are disillusioned with the pervasive blur of fantasy and reality, spin and honest solutions, and as a result, consumers are increasingly distrustful…

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How Deliberate Distraction Leads to Creative Breakthroughs

How Deliberate Distraction Leads to Creative Breakthroughs

Imagine this: you’ve spent all day working on a difficult project. You’ve been excited about it for weeks, but you haven’t quite been able to pin down the final details. You’ve done the research, gathered the materials, bounced ideas off…

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Building a Work Culture of Collaborative Autonomy

Building a Work Culture of Collaborative Autonomy

The conventional corporate office is practically a thing of the past. The “side hustle” is becoming the hustle, previously distinct departments are dissolving to create more fluid collaborations between coworkers, and increasingly, people are breaking away from the traditional nine-to-five…

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Speaking Up for Your Beliefs Through Brand Storytelling

Speaking Up for Your Beliefs Through Brand Storytelling

One day, my nine-year-old daughter came home upset. Her music instructor had asked the students to recommend a song they could learn as a group. My daughter, an introvert and music lover, promptly volunteered a popular song that her mother…

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Cultivating the Customer Experience with Wonder Gestures

Cultivating the Customer Experience with Wonder Gestures

Why is the Magic Castle Hotel the second highest rated hotel in Los Angeles next to the Four Seasons? After all, a room at this modest hotel pales compared to the luxury of the Four Seasons. Much of the Magic…

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Uncover Your Story and Drive Your Brand: The Power of a Mission

Uncover Your Story and Drive Your Brand: The Power of a Mission

Think about your favorite brands. What do you like about them? A brand is more than just a logo or a website. When you walk into your favorite store(s) or when you engage or collaborate with a company you love,…

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  • Start Here
    • Press
  • Focus & Flow 2025
  • Individuals
    • Work with Jeffrey
    • Deep Focus Cohort
  • Books
    • Tracking Wonder Book
  • Organizations
    • Speaking
  • Free
    • Podcast
    • Newsletter
    • Free Chapter of Tracking Wonder Book
    • Hand Book
    • Deep Dive Retreat Planner
    • Project Brief
    • The Wonder Blog
  • Contact