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Cultivating the Customer Experience with Wonder Gestures
Why is the Magic Castle Hotel the second highest rated hotel in Los Angeles next to the Four Seasons? After all, a room at this modest hotel pales compared to the luxury of the Four Seasons. Much of the Magic Castle’s success has to do with popsicles. Actually, it has to do with how the…
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How a Questing Mindset Leads to More Meaningful Work
Maybe you’re feeling worn out, empty of ideas, or overworked and depleted. You can’t always change your circumstances, but you can change your mindset. When we talk about mindset, we talk about attitudes – your attitude towards your work, your team, your business, your long-term goals, your family, your relationships, your vision, your future. Reframing…
Make Room to Love the Work You Do
Here’s the thing: We spend most of our hours working, and nearly half of us don’t enjoy our work. Is that lack of joy emblematic of the work or is it indicative of how we approach the work at hand? The Conference Board conducted a study of 1,500 employed individuals and found that 51% were…
Uncover Your Story and Drive Your Brand: The Power of a Mission
Think about your favorite brands. What do you like about them? A brand is more than just a logo or a website. When you walk into your favorite store(s) or when you engage or collaborate with a company you love, you usually walk away with this feeling of satisfaction, excitement, wonder. Creating a memorable, impactful…
How to Bring Your Young Genius to Work
Embrace Your Young Genius and Enjoy More Meaningful Work We live in a new world of work, one in which we yearn to bring more meaning and purpose to our offices (or remote work spaces). A 2013 Philips Work/Life Survey revealed that 68% of Americans would take a salary cut if they could apply more…